Wellness Manager

About

Raffles The Red Sea seeks a Wellness Manager to oversee spa, fitness, recreation and wellness operations at its Red Sea destination resort. The role leads service delivery, team development, interdepartmental coordination, revenue performance, and safety and quality compliance. Candidates need 4–6 years of Spa & Wellness operations experience in an ultra-luxury or five-star hotel, including prior supervisory or managerial experience. Reference: REF99029X Terms of service: Permanent Duty station: RAFFLES THE RED SEA, Umluj, Saudi Arabia

How to apply

Apply online through the official advert page on Accor Careers.

Responsibilities

• Oversee daily operations of the spa, fitness center, recreation areas, and wellness facilities, ensuring seamless service delivery.
• Conduct regular inspections of treatment rooms, wellness areas, and recreational facilities to ensure adherence to Raffles & Fairmont brand standards.
• Ensure all wellness facilities are fully operational, safe, and guest-ready at all times.
• Monitor proper usage, maintenance, and inventory of spa products, equipment, and retail items.
• Ensure all treatments and services are delivered in line with approved protocols and quality standards.
• Deliver exceptional, personalized wellness journeys aligned with ultra-luxury guest expectations.
• Ensure all wellness touchpoints reflect attention to detail, ambiance, and sensory experience.
• Respond promptly and professionally to guest feedback, requests, and concerns.
• Coordinate bespoke wellness experiences, including VIP arrangements, private sessions, and special occasions.
• Support service recovery efforts through immediate corrective actions and follow-through.
• Lead, coach, and inspire the spa, fitness, and recreation team to uphold Raffles service culture and Heartist® values.
• Conduct daily briefings to communicate operational priorities, guest movements, and service standards.
• Provide structured training, mentoring, and continuous feedback to ensure high performance.
• Support recruitment, onboarding, scheduling, and attendance monitoring of the team.
• Drive a culture of engagement, accountability, and continuous improvement.

Qualifications

• Minimum 4–6 years of experience in Spa & Wellness operations within an ultra-luxury or five-star hotel environment.
• Previous supervisory or managerial experience in spa, recreation, or wellness operations is required.
• Diploma or Degree in Hospitality, Wellness, Spa Management, or related field is an advantage.
• Pre-opening experience is highly desirable.
• Strong leadership and team management capabilities.
• Excellent attention to detail and service quality orientation.
• Strong commercial awareness and ability to drive revenue.
• Effective communication and stakeholder coordination skills.
• Strong organizational, planning, and problem-solving abilities.
• Familiarity with spa systems, booking platforms, and property management systems is an advantage.
• Passion for wellness, luxury hospitality, and guest experience.
• Calm, composed, and professional under pressure.
• Guest-centric mindset with a strong sense of ownership.
• Flexible and adaptable to a remote destination environment.
• High level of integrity, discretion, and reliability.