Restaurant Hostess (Russian-Speaking Female Candidates Only)

About

Fairmont Ajman seeks a Restaurant Hostess to provide a warm, professional first point of contact and support memorable dining experiences. The role requires Russian and English fluency, prior guest-facing hospitality experience, strong guest-engagement skills, reservation-system knowledge, professional grooming, and flexibility for shifts, weekends and public holidays. Reference: REF125802R Terms of service: Permanent Duty station: Fairmont Ajman, Ajman, United Arab Emirates

How to apply

Apply online through the official advert page on Accor Careers.

Responsibilities

• Welcome guests warmly and professionally upon arrival, creating a positive first impression.
• Manage restaurant reservations, walk-in guests, and seating arrangements efficiently.
• Escort guests to their tables and present menus in accordance with restaurant service standards.
• Communicate effectively with guests in Russian and English, assisting with enquiries and providing menu information.
• Handle telephone calls, reservation requests, and guest enquiries promptly and courteously.
• Maintain accurate reservation records and coordinate table allocations to optimize restaurant capacity.
• Liaise closely with the restaurant service team to ensure smooth seating arrangements and efficient guest flow.
• Be knowledgeable about the restaurant's menu, promotions, operating hours, facilities, and hotel offerings.
• Identify guest preferences and special occasions, ensuring personalized service and attention to detail.
• Handle guest feedback, requests, and complaints professionally, escalating concerns to the restaurant management when necessary.
• Ensure the restaurant entrance, hostess station, and surrounding areas are clean, organized, and welcoming at all times.
• Maintain awareness of VIP guests, regular patrons, and special dining arrangements.
• Assist in promoting the hotel's restaurants, events, and Food & Beverage offerings.
• Follow all hotel policies, service standards, grooming guidelines, and operational procedures.
• Demonstrate the Fairmont values and Heartist culture through genuine hospitality and teamwork.

Qualifications

• Previous experience as a Restaurant Hostess or in a guest-facing hospitality role, preferably within a luxury hotel or fine-dining environment.
• Fluency in Russian and English is essential, with excellent verbal communication skills in both languages.
• Strong interpersonal and guest engagement skills.
• Good knowledge of restaurant reservation systems and basic computer operations.
• Professional appearance and excellent grooming standards.
• Knowledge of food and beverage operations is an advantage.
• Ability to handle multiple tasks and remain composed in a fast-paced environment.
• Flexible to work shifts, weekends, and public holidays.