Reservations Agent

About

The Reservations Agent will handle reservation enquiries and requests, maintain reservation records, and support room inventory, rates and guest communications. Applicants need at least one year of experience in the same position in a 4–5-star hotel, a high school qualification, experience with Opera or a related system, strong interpersonal and problem-solving skills, and English fluency. Reference: REF125888G Terms of service: Permanent Duty station: Rixos The Palm Hotel & Suites, Dubai, United Arab Emirates

How to apply

Apply online through the official advert page on Accor Careers.

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Responsibilities

• Have a thorough knowledge of the entire hotel services and facilities.
• Answer inquiries of room rates, outlets and room locations.
• To be totally familiar with all aspects of the reservation systems.
• Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation.
• Post advance deposits and keep accurate records of deposits.
• Process rooming lists and group blocks and indicate special requests and billing procedures.
• File and process reservations correspondence, make certain all files are current and in order.
• Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
• Abide by the hotels policies and procedures.
• Be familiar with changes in the rates and group enquiries.
• Complete daily shift task list and aid others.
• To be aware of inventory management and keep a constant check on the room types available throughout the day.
• To have an understanding of departmental goals and projections for average rate and occupancy.
• Accommodate and document special requests in an accurate and efficient manner.
• Determine the most appropriate room type to meet guest requirements and maximize room rate.

Qualifications

• Minimum one year experience with the same position in a 4-5-star hotel.
• High School graduate.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.
• Fluency in English, additional languages is a plus.