Office Administrator

About

The Office Administrator will support the Directorate of Research and Planning by handling office administration, correspondence, records, schedules, travel arrangements and client inquiries. The role requires specified degree and secretarial-study combinations, computer proficiency, and communication, interpersonal, report-writing and presentation skills. Job grade: IRA 7. Salary: Kes. 126,000p.m x 14,400–226,800p.m.

How to apply

Submit biodata online by filling in the form provided in the link: IRA Job Application November 2026 Fill in form, or by scanning the QR code. In addition to the online submission, send hard-copy duly signed application letters enclosing a Curriculum Vitae, copies of relevant academic and professional certificates, and copy of National Identification Card. Include current salary, telephone number, e-mail address, and names and addresses of three referees familiar with the applicant's professional background and experience. Address hard-copy applications to the Commissioner of Insurance & Chief Executive Officer, Insurance Regulatory Authority, Zep-Re Place, P.O Box 43505-00100, Nairobi; send by post or deliver to the Insurance Regulatory Authority at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill. Applications should be sealed, marked Confidential and indicate the job reference.

Responsibilities

• Taking oral dictation.
• Using e-office to research and process data.
• Operating office equipment.
• Attending to visitors/clients.
• Handling telephone calls.
• Handling customer inquiries and complaints.
• Coordinating schedules of meetings and appointments.
• Coordinating travel arrangements.
• Ensuring security of office records, equipment and documents including classified materials.
• Ensuring security, integrity and confidentiality of information.
• Maintaining an up-to-date filing system in the office.
• Preparing responses to routine correspondence.
• Managing office protocol and etiquette.
• Maintaining office diary, appointments and travel itineraries.

Qualifications

• Bachelors Degree in Secretarial Studies from a recognized institution.
• OR
• Bachelor of Business and Office Management from a recognized institution plus a Diploma in Secretarial Studies from a recognized institution.
• OR
• Bachelors Degree in Social Sciences from a recognized institution plus a Diploma in Secretarial Studies from a recognized institution.
• Proficiency in computer applications.
• Communication skills.
• Interpersonal skills.
• Report writing skills.
• Presentation skills.