Client Services Ambassador

About

Mediclinic Middle East seeks a Client Services Ambassador to improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role. The role requires completed secondary school education and 2–3 years of customer service experience, preferably in healthcare; preference will be given to designated groups under the United Arab Emirates Emiratization Program. Number of posts: 1 Reference: 74932 Duty station: Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates

How to apply

Apply online through the official advert page on the Mediclinic careers website using the Apply Now option. Applicants can also start applying with LinkedIn.

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process.
• To effectively and efficiently manage the medical insurance process and other related tasks.
• Effectively manage the billing and cash up process.
• To consistently meet customer service expectations by improving the quality of patient service.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting.
• Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry.
• Desired: Experience in a Contact Centre or Healthcare environment.
• Computer literacy and proficiency in MS Office applications.
• CRM (customer relations management) software applications.
• Hospital information systems.
• Knowledge of company policies and emergency codes.
• Knowledge of medical insurance terminologies and process.
• Medical terminology and procedures.
• Numerical literacy.
• Patient scheduling and registration processes.