Front Office Receptionist

About

The Front Office Receptionist provides professional front-desk services and creates a welcoming, seamless arrival and departure experience for guests. The role handles check-in and check-out, payments, room assignments, guest enquiries and coordination with other departments; a high school diploma or equivalent is preferred, along with relevant front-office, reception, cashiering, customer service or hospitality experience. Reference: Job ID 26135658 Terms of service: Full Time Duty station: Grosvenor House a Luxury Collection Hotel Dubai

How to apply

Apply online through the official advert page on Marriott Careers.

Responsibilities

• Completing check-in and check-out procedures.
• Processing payments.
• Handling cash and credit card transactions.
• Managing room assignments.
• Responding to guest inquiries.
• Resolving concerns.
• Answering telephone calls.
• Coordinating with other departments.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Previous experience in Front Office, Reception, Cashiering, Customer Service, Hospitality, or a related field preferred.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• Proficiency in check-in and check-out procedures.
• Cash handling and payment processing experience.
• Knowledge of Property Management Systems (PMS).
• Strong customer service and guest relations skills.
• Excellent verbal and written communication abilities.
• Ability to handle guest complaints professionally and efficiently.
• Strong attention to detail and accuracy in financial transactions.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic knowledge of hotel operations and reservation procedures.
• Flexibility to work shifts, weekends, holidays, and overnight schedules as required.