Customer Care Assistant II

About

The Customer Care Assistant II in the Directorate of Corporate Services, Corporate Communication and Public Relations, manages calls, enquiries, visitors, appointments, facility bookings and customer information. Applicants must have three years' relevant experience at Customer Care Assistant III grade or a comparable position, a relevant diploma, and computer proficiency. Job grade: IRA 8 Salary: Kes. 84,000p.m x 12,000 – 168,000p.m

How to apply

Submit biodata online by filling in the form in the “IRA Job Application November 2026” link or by scanning the QR code. In addition, send a hard copy of a duly signed application letter enclosing a Curriculum Vitae, copies of relevant academic and professional certificates, and a copy of National Identification Card. Include current salary, telephone number, e-mail address, and names and addresses of three (3) referees familiar with the applicant's professional background and experience. Address hard copy applications to the Commissioner of Insurance & Chief Executive Officer, Insurance Regulatory Authority, Zep-Re Place, P.O Box 43505-00100, Nairobi; send by post or deliver to Insurance Regulatory Authority at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill. Applications should be sealed, marked Confidential and indicate the job reference.

Responsibilities

• Managing incoming and outgoing calls and route to appropriate persons.
• Directing enquiries from external stakeholders to relevant employees.
• Managing guests in a professional manner.
• Managing internal stakeholders.
• Monitoring flow of visitors for security controls.
• Maintaining the appointment diary either manually or electronically.
• Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Implementing Quality Management System standards and continuously identifying and managing risks.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Providing information on the Authority’s products/services.
• Fostering a positive customer experience for overall satisfaction and loyalty.

Qualifications

• Three (3) years’ cumulative relevant work experience at the grade of Customer Care Assistant III or in a comparable position.
• Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.
• Proficiency in computer applications.
• Communication skills.
• Interpersonal skills.
• Report writing skills.
• Presentation skills.