Conduct Supervision Assistant III

About

The Conduct Supervision Assistant III will support the Directorate of Market Conduct, Consumer Protection Department by registering and responding to policyholder and beneficiary complaints and enquiries. Applicants must hold a Diploma in Insurance, Law, or its equivalent from a recognized institution and be proficient in computer applications. Job grade: IRA 9. Salary: Kes. 63,000p.m x 9,600–130,200p.m.

How to apply

Submit biodata online by filling in the form provided in the link: IRA Job Application November 2026 Fill in form, or by scanning the QR code. In addition, send a hard copy duly signed application letter enclosing a Curriculum Vitae, copies of relevant academic and professional certificates, and copy of National Identification Card; include current salary, telephone number, e-mail address, and names and addresses of three referees familiar with the applicant's professional background and experience. Send by post or deliver the sealed hard copy, marked Confidential and indicating the job reference, to: Commissioner of Insurance & Chief Executive Officer, Insurance Regulatory Authority, Zep-Re Place, P.O Box 43505-00100, Nairobi; or deliver to Insurance Regulatory Authority at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill.

Responsibilities

• Register complaints reported by policyholders and beneficiaries to ensure accurate recording and tracking.
• Attend to walk-in customer enquiries and provide appropriate information in line with service guidelines.
• Receive and respond to telephone enquiries and direct issues for appropriate action.
• Receive and respond to email enquiries in accordance with established service standards.
• Participate in departmental logistics, including organisation of meetings and workshops and facilitation of smooth information flow.
• Support preparation of basic records and logs related to complaints and enquiries.
• Assist in dissemination of information to policyholders and beneficiaries on complaints procedures.
• Support communication logistics for outreach, meetings and internal coordination.
• Maintain orderly records and files on complaints and enquiries for reference and reporting.

Qualifications

• Diploma in Insurance, Law, or its equivalent from a recognized institution.
• Proficiency in computer applications.
• Communication skills.
• Interpersonal skills.
• Analytical skills.
• Report writing skills.