Customer Operations Officer

About

M-KOPA is recruiting a Customer Operations Officer in its Mobility Operations department. The application asks about experience in mobility or asset financing, motor vehicle insurance and DMVIC documentation, claims/case management, reporting tools and Excel, and residence within Nairobi and/or its environs.

How to apply

Apply online through the official advert page on Ashby. Upload your resume and complete the application fields, including consent preferences.

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Qualifications

• Have you previously worked in mobility, motorbike financing, or a similar asset-financing environment?
• Have you worked with DMVIC documentation or motor vehicle insurance processes?
• Total years of relevant work experience?
• Which tools do you use for tracking and reporting?
• How would you rate your Excel proficiency for reporting purposes?
• How many active claims or cases have you managed simultaneously at peak?
• Which of the following have you managed or coordinated professionally?
• Do you reside within Nairobi and/or its environs?