Food & Beverage Ambassador

About

Rotana Hotels is seeking a Food & Beverage Ambassador to welcome guests, manage outlet reservations and guest data, and help deliver a professional dining experience. Applicants should ideally hold a hospitality diploma and have two years' experience in a similar role, with fluent written and spoken English; familiarity with Micros is desirable.

How to apply

Apply online through the official Rotana Hotels advert page: https://apply.workable.com/rotana-hotels/j/D82F25A052/apply

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests to the assigned outlet, receive and escort guests to tables, ensure that they are attended to and be available for them at all times as a point of contact.
• Provide menus and announce Waiter/Waitress's name Cater to guests who require extra attention (e.g. children, elderly) and responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor Offer assistance to colleagues when required, to ensure designated work goals are met.
• Actively uses the standards detailed in F&B Enquiry/Booking Checklist when taking Restaurant enquiries or bookings.
• Responsible for the collection and input of any relevant guest history in profile.
• Ensures a proper capture of all guest source data (in house, local residents, outside tourist) and consolidate per shift.
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner.
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area.
• Assure the well being of all guests by maintaining a close, friendly, yet discrete contact.
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.
• Contribute in setting up the outlets database with full details about all guests specially regular and their preferences such food, table and service style.
• Reassure the guests' satisfaction upon their departure.
• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel

Qualifications

• You should ideally have a diploma degree in the hospitality field with a two years experience in a similar role.
• You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable.
• Previous experiences in leadership and supervisory roles are a definite plus.
• The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care.
• You are a hands on and proactive person with a charismatic and approachable character.
• You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi cultural team and guests alike, while possessing following additional competencies.
• Understanding Hotel Operations.
• Effective Communication.
• Planning for Business.
• Supervising People.
• Understanding Differences.
• Supervising Operations.
• Teamwork.
• Adaptability.
• Customer Focus