Assistant Butler Manager

About

Assist in overseeing the daily operations of the Butler Department and support the Butler Manager in delivering personalized, anticipatory luxury service. The role supports VIP guest requirements, team leadership, service standards, guest issue resolution, and cross-department coordination. Requires a high school diploma or equivalent, at least one year of relevant hospitality experience, and at least one year leading, supervising, or coordinating a hospitality team. Reference: Job ID 26131955 Terms of service: Full Time Duty station: Grosvenor House a Luxury Collection Hotel Dubai

How to apply

Apply online through the official advert page on Marriott Careers.

Responsibilities

• Assist in managing the day-to-day operations of the Butler team and ensure seamless guest experiences.
• Welcome guests, coordinate arrivals and departures, and ensure all guest preferences and special requests are fulfilled.
• Maintain accurate guest profiles and records to support personalized service delivery.
• Support VIP arrivals, in-house guest engagement, and resolution of guest concerns in a timely and professional manner.
• Monitor service standards and ensure adherence to Luxury Collection and Forbes service expectations.
• Assist in training, coaching, motivating, and developing Butler associates to enhance performance and guest satisfaction.
• Serve as a role model for service excellence and support a positive and collaborative work environment.
• Ensure effective communication and coordination with Front Office, Housekeeping, Concierge, Food & Beverage, and other operational departments.
• Prepare and review operational reports, guest feedback, and departmental records to ensure service consistency.
• Handle guest billing inquiries, service recovery situations, and follow-up actions as required.
• Ensure compliance with company policies, safety procedures, and operational standards.
• Protect guest privacy and confidentiality while maintaining the highest level of professionalism.
• Anticipate guest needs, create memorable experiences, and continuously seek opportunities to exceed guest expectations.
• Perform other duties as assigned by the Butler Manager and hotel leadership team.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Minimum 1 year of experience in Butler Services, Front Office, Guest Relations, Luxury Hospitality, or a related field.
• Supervisory Experience: Minimum 1 year of experience leading, supervising, or coordinating a team in a hospitality environment.
• License or Certification: None required.
• Strong guest service and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Knowledge of luxury hospitality service standards and guest engagement practices.
• Ability to work effectively in a fast-paced, guest-focused environment.
• Proficiency in hotel property management systems and Microsoft Office applications.
• Strong attention to detail and commitment to delivering exceptional guest experiences.