Cluster Assistant Learning & Development Manager

About

Reporting to the Cluster Director of People & Culture, the role supports learning and development, training, quality, engagement and related administration across two properties. The position is permanent and full-time. It requires 2–3 years’ experience in L&D, HR or training coordination, a relevant bachelor’s degree, hospitality operational-leadership experience, trainer certification or equivalent, and 5-star hotel experience. Reference: REF123256Z Terms of service: Permanent Duty station: Fairmont The Norfolk, Nairobi, Kenya

How to apply

Apply online through the official advert page on Accor Careers.

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Responsibilities

• Conducts training needs analysis and creates content to close the gaps identified.
• Contribute to making learning materials creative, visually engaging, and learner-friendly.
• Compilation and updating of the requisite technical training manuals and tools in collaboration with the Cluster Director of People & Culture.
• Is familiar with learning and development content and initiatives and ensures these are fully implemented within the two properties.
• Reviews and implements learning and development policies within the properties.
• Helps in coordinating and supporting yearly performance management cycle for all employees and tracks all respective development needs.
• Ensures certificates for all programs successfully completed are prepared and issued.
• Compiles course/training requirements and attendance and feedback on effective of training initiatives.
• Compiles hotel inspection reports, and on-the-job observance.
• Attends On the Job learning training sessions conducted by departmental trainers and gives feedback and coaching.
• Ensures proper course material and updated job descriptions are available for all departments.
• Continuously adapts them with relevant supervisors to their operational requirements.
• Coaching of supervisors/Heartist on training matters and service standards.
• Establishes monthly training, quality, and business summary reports according to the Hotels’ /regional office requirements.
• Implements Fairmont and Accor Learning & Development Standards.

Qualifications

• 2–3 years’ experience in L&D, HR, or training coordination roles.
• Bachelor's Degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management, or a related field.
• Minimum of 1 year of experience in operational leadership roles within the hospitality industry, with a strong understanding of hotel operations and management.
• Proven track record in supporting training program design, delivery, and evaluation.
• Proven track record of successfully developing and implementing comprehensive learning and development strategies.
• Certification as a Trainer or equivalent, demonstrating expertise in adult learning principles, instructional design, coaching and facilitation techniques.
• AccorHotels Academie Trainer Pass Dimension certification or equivalent accreditation from a recognized hospitality training organization.
• Demonstrated ability to effectively lead and manage a team of departmental trainers and middle management fostering a culture of continuous learning and development within the organization.
• Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels of the organization.
• Proven ability to drive innovation and change in L&D practices, keeping abreast of industry trends and best practices to ensure the organization remains competitive in talent development.
• Experience working in 5-star Hotels is required.
• Frequent, standing, sitting and walking throughout shift.