Senior Manager, Programs (DRC)

About

GiveDirectly seeks a Senior Manager, Programs to lead end-to-end execution of its programs in the Democratic Republic of Congo, from operational design through field delivery. The role manages managers and field teams, works with the Program Director and Country Director, and requires at least six years of relevant program management experience, French and English proficiency, and strong operational, analytical and risk-management skills. This is an onsite role in Goma, open to candidates based in the DRC and those willing to relocate. Salary: Base Salary: $94,500. Salary: Bonus at Target Performance: 10% (~$9,450, with potential for upside. For reference, with the organization’s current performance multiplier, this amount would be $11,057 in 2025). Salary: Estimated Total Compensation at Target: $103,950+. Duty station: Goma, DRC.

How to apply

Apply online through the official advert page on Greenhouse. Submit a Resume/CV and complete the required application fields, including your current location, whether you require visa sponsorship to work in the DRC, interest in the role, and a description of a recent operational or programmatic problem you solved.

Responsibilities

• Develop detailed project management plans for all our programs and drive them through successful end-to-end execution.
• Design operational models for new programs — including targeting, payments, and customer service — and define, monitor, and report on key operational and efficiency indicators.
• Identify operational vulnerabilities, such as fraud or reputational risk, and implement mitigation solutions aligned with the risk framework set by the Program Director.
• Analyze program-level data to diagnose the causes of underperformance and drive continuous quality improvement.
• Partner with Tech and Data teams to design surveys and ensure data integrity in Salesforce.
• Directly manage a team of managers, with oversight of field teams and call centre at multiple levels.
• Support the Program Director and Country Director in scoping new programs, including operational feasibility and risk assessment.
• Manage partner relationships with key operational partners with oversight of scoping, contracting and ensuring the terms of our agreements are respected.
• Develop materials for engagement with donors and other external stakeholders in order to represent our work externally.

Qualifications

• Minimum 6 years of experience managing and implementing programs within international NGOs or a comparable operational environment; experience in cash or money transfer programming is an asset.
• Work experience in the DRC, or strong knowledge of the DRC context, is highly desirable.
• Experience in team management, including recruitment, team building, and development.
• Strong analytical thinking, with a proven ability to use data to identify problems and improve programs.
• Experience using technology and digital tools to drive results and operational innovation.
• Proven instinct for risk management and creative problem-solving in complex operational environments.
• A high degree of autonomy and resilience, with the ability to thrive in a fragile, rapidly changing environment.
• Strong alignment with GiveDirectly's values.
• Excellent written and oral communication skills, including ability to communicate fluently in English and French with high level stakeholders.
• Professional proficiency in French and English required; knowledge of Congolese Swahili and/or Lingala is an asset.