Senior Manager, Operations (DRC)

About

GiveDirectly seeks a Senior Manager, Operations to build and lead the operational backbone behind its programs in the DRC, directing HR, logistics, procurement and administration support services while managing managers. The role is onsite in Goma and requires a relevant bachelor’s degree, at least six years of operations-management experience, financial and budget management capability, audit and risk-register experience, and professional French and English. Salary: Base Salary: $94,500. Salary: Bonus at Target Performance: 10% (~$9,450, with potential for upside. For reference, with the organization’s current performance multiplier, this amount would be $11,057 in 2025). Salary: Estimated Total Compensation at Target: $103,950+. Duty station: Goma, DRC.

How to apply

Apply online through the official advert page on Greenhouse. Submit a Resume/CV and complete the required application fields and questions, including current location, whether visa sponsorship is required to work in the DRC, interest in the role, a recent operational or programmatic problem solved, and agreement to the AI policy.

Responsibilities

• Lead the DRC support services team end-to-end — HR, logistics, procurement, administration, and office management — including direct oversight of managers.
• Develop and drive a procurement strategy ensuring efficient, compliant, and resilient sourcing across provinces, and own fleet and logistics management as the program scales.
• Manage the operational budget, forecasting and driving efficiency across procurement, logistics, and administrative spend.
• Support the Country Director on HR strategy — recruitment, training, performance management, and talent density — through oversight of the HR function.
• Design systems and processes to support a much larger footprint across provinces, anticipating future needs and identifying AI and digital opportunities to improve scalability.
• Coach and develop support services managers to build operational excellence beyond individual contribution.
• Maintain a compliance and operational risk register, and lead internal spot checks, audit preparedness, and action plans in partnership with Finance and Internal Audit.
• Own donor reporting, budget tracking, and donor visit coordination, and serve as the primary point of contact between the Country Office and GSS on operational and compliance matters.
• Own the Operational Knowledge Base and lead onboarding, training, and localization of materials as the team grows.

Qualifications

• Bachelor’s degree in a relevant field (management, administration, finance, or related); a master's degree is an asset.
• Minimum 6 years of experience in operations management, with a track record of transforming informal systems into structured, compliant, and scalable ones, including direct oversight of managers.
• Strong financial and budget management skills, with experience managing an operational budget.
• Proven experience maintaining a risk register and working closely with internal/external audit functions.
• Experience developing and coaching managers, with comfort delegating execution while retaining accountability for results.
• Strong digital fluency, with experience using and training teams on multiple platforms (Google Suite, Salesforce, Asana, Guru, Slack).
• Familiarity with international NGO standards and donor compliance frameworks.
• Experience navigating the DRC's complex legal environment, including labor law and immigration requirements.
• Strong alignment with GiveDirectly's values.
• Excellent written and oral communication skills, including ability to communicate fluently in English and French with high level stakeholders.
• Professional proficiency in French and English required; knowledge of Congolese Swahili and/or Lingala is an asset.