Senior Manager, Emergency Cash Delivery

About

GiveDirectly is seeking a remote Senior Manager, Emergency Cash Delivery, to build delivery-team capacity, strengthen emergency-response systems and support scalable cash responses. The role mentors Delivery Managers and surge roster members, contributes to team strategy and serves in assigned functional roles during responses; it does not currently have direct line-management responsibility. Candidates need substantial experience in problem solving, team management or related work, difficult settings, and mentoring or coaching teams, plus professional English fluency. Salary: Kenya Base Salary: $79,825. Salary: Bonus at Target Performance: 10% (~$7,983, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $9,340 in 2025). Salary: Estimated Total Compensation at Target: $87,808+. Salary: Annual Benefits Stipend: $8,453.

How to apply

Apply online through the official advert page on Greenhouse. Submit a Resume/CV and complete the required application fields, including your current location, visa-sponsorship status, interest in the role, and response to the “What you'll do” prompt.

Responsibilities

• Mentor and train Delivery Managers and surge roster members on response systems, tools, and operational best practices, building long-term capacity across the team.
• Participate in the evaluation of the team's learning opportunities and contribute to the professional development of individual team members with key performance indicators.
• Support quality assurance across responses, providing expertise and guidance to ensure consistent operational standards.
• Contribute to the strategic vision and direction of the Delivery team, in coordination with the Delivery Director.
• Support broader surge roster readiness, including onboarding and preparing internal and external surge staff for deployment.
• Support steady-state work as assigned by the Delivery Director, including development of tools, protocols, and documentation.
• Contribute to the development and continuous improvement of operational tools and protocols to accelerate readiness across a growing number of countries.
• Conduct operational diligence and feasibility inputs for potential responses, in coordination with the Delivery Director.
• Define, track, and report on operational efficiency metrics to support performance management and continuous improvement.
• During responses, serve in an assigned functional role as directed by the Delivery Director.
• Translate field learnings and operational experience into inputs for donor proposals, updates, and campaign materials, in coordination with the Fundraising team.
• Represent GiveDirectly at external and internal forums as assigned, including media engagements as necessary.
• Deploy on short notice to implement Emergency Cash crisis response programs.
• When deployed or remote: supervise program implementation, test approaches and tools, drive program design, liaise with local authorities and other response actors, and ensure excellent communication and documentation during responses.
• When deployed: conduct field assessments, coordinate field logistics, and ensure the safety and security of the deployed team.

Qualifications

• Alignment with GiveDirectly values: exceptional alignment with values and an active demonstration of our core competencies — emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
• 5–7+ years of experience: in a role focused on problem solving, team management, cross-functional collaboration and/or new business development. Prior humanitarian/emergency experience strongly preferred.
• 5+ years of experience: working in difficult settings, including low-resource and high-insecurity contexts.
• 3–5+ years of experience: providing direct mentoring or coaching to teams, with the ability to assess strengths and opportunities for improvement, as well as measure performance growth.
• Analytical problem solving: looks at problems with an analytical and iterative mindset, with a strong framework for prioritization and the ability to bring structure and process to ambiguous problems.
• Strong project management skills: the ability to manage multiple workstreams, prioritize and explicitly deprioritize, and hold a high quality bar.
• Strong technical skills: including data analysis and ease with learning new third-party tech platforms and tools.
• Fundraising: preference for candidates with a strong partnership and relationship-management background.
• Strong communication skills: skilled in speaking, writing, presenting, and negotiating across multiple stakeholders.
• Enthusiasm for fast-paced environments: which may lack a pre-defined playbook for success and involve significant "learning by doing." Comfort with ambiguity and building systems from scratch.
• Language Requirement: English (professional fluency).
• Language Preference: Additional proficiency in French, Portuguese, Arabic, or other languages is a plus.