Principal Conduct Supervision Officer

About

The Principal Conduct Supervision Officer will work in the Directorate of Market Conduct, Consumer Protection Regions, analysing market conduct and insurance-product data, conducting risk assessments and inspections, handling complaints, and delivering consumer education activities. Applicants must have three years' cumulative experience as a Conduct Supervision Officer or in a comparable relevant position, a relevant bachelor's degree, a listed professional qualification, relevant professional membership where applicable, and computer proficiency. Job grade: IRA 6 Salary: Kes. 178,500p.m x 15,600– 287,700p.m Duty station: Insurance Regulatory Authority at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill, Nairobi

How to apply

Submit biodata online by filling in the form in the link titled “IRA Job Application November 2026 Fill in form” or by scanning the QR code. In addition, send a hard copy of a duly signed application letter enclosing a Curriculum Vitae, copies of relevant academic and professional certificates, and a copy of National Identification Card; include current salary, telephone number, e-mail address, and names and addresses of three (3) referees familiar with the applicant's professional background and experience. Address hard copy applications to the Commissioner of Insurance & Chief Executive Officer, Insurance Regulatory Authority, Zep-Re Place, P.O Box 43505-00100, Nairobi; send by post or deliver to the Insurance Regulatory Authority at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill. Applications should be sealed, marked Confidential and indicate the job reference.

Responsibilities

• Analysing market conduct data from the regulated entities.
• Analysing policy wordings of new and repackaged insurance products to ensure policy holders and beneficiaries are protected and escalate for approval.
• Collecting data on the TCF tool to determine compliance with TCF outcomes.
• Preparing reports on insurance companies' operations, marketing, underwriting, rating, policyholder service, complaint handling and claims handling processes to ensure that regulated entities maintain high standards of integrity and fair dealing in conduct of their business.
• Collecting and compiling data from regulated entities to detect and address unlawful practices in marketing and distribution of insurance products to ensure that regulated entities promote products and services in a manner that is fair and not misleading.
• Carrying out off-site risk assessment and onsite inspections on market conduct.
• Analysing data on insurance products sold, distribution channels used and system in place for evaluating customers understanding of the products.
• Analysing data on insurance products filed for approval.
• Collecting data on new, or revised laws, regulations, policies, and procedures for consumer protection for determining impact to consumers of insurance services.
• Analysing insurance products for conformity to the standardized insurance contracts;
• Analysing documents and data from regulated entities to assess implementation of TCF principles.
• Handling complaints from policyholders and beneficiaries, and generating reports on the trends for review by management.
• Generating reports on capacity building undertaken on regulated entities for review by management.
• Identifying and recommending legislative changes aimed at protecting the consumers;
• Assessing insurance awareness and literacy gaps

Qualifications

• Three (3) years’ cumulative experience at the grade of Conduct Supervision Officer or in a comparable and relevant position.
• Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.
• Professional qualification in any of the following: ACII, AIIK, LOMA or its approved equivalent from a recognized institution.
• Membership to a relevant professional body and in good standing where applicable.
• Proficiency in computer applications.
• Communication skills.
• Interpersonal skills.
• Analytical skills.
• Report writing skills.
• Presentation skills.
• Mentoring, coaching and leadership skills.
• Conflict management.