Hotel Manager

About

The Hotel Manager provides strategic leadership and operational oversight across all hotel departments to deliver luxury hospitality in line with Raffles Hotels & Resorts standards. The role drives operational excellence, financial performance, guest satisfaction and colleague engagement, working with the Executive Committee and department heads to execute business strategies. A bachelor's degree in a relevant field and at least 10 years of luxury hotel operations experience, including 3–5 years in senior leadership, are required. Reference: REF126282Z Duty station: Raffles Doha, Doha, Qatar

How to apply

Apply online through the official Accor careers advert page. Shortly after applying, create a profile and complete the mandatory questionnaire sent by AssessFirst; this is required for the candidacy to be considered.

Responsibilities

• Partner with the Managing Director to define and execute the hotel's strategic objectives and priorities.
• Provide strategic leadership and operational oversight across all hotel departments.
• Drive operational excellence, revenue growth, profitability, and continuous improvement.
• Monitor hotel performance and implement initiatives to enhance business results.
• Ensure seamless operations and consistent delivery of Raffles brand standards.
• Champion personalised luxury hospitality and exceptional guest experiences in line with Forbes Travel Guide and LQA standards.
• Oversee guest satisfaction, feedback, and effective service recovery.
• Lead and develop the Executive Committee and departmental leaders, fostering a high-performance culture.
• Drive colleague engagement, talent development, and succession planning.
• Oversee financial performance, budgeting, forecasting, cost control, and resource optimisation.
• Maximise commercial opportunities and profitability across operational departments.
• Ensure compliance with brand standards, company policies, and local regulations.
• Oversee quality assurance, health and safety, security, and risk management.
• Drive Forbes Travel Guide and LQA standards, audits, service evaluations, and continuous improvement initiatives.
• Build strong relationships with ownership, corporate stakeholders, key clients, and external partners.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 10 years of experience in luxury hotel operations, with at least 3–5 years in a senior leadership position.
• Proven track record within internationally recognised luxury hotel brands.
• Strong knowledge of luxury hospitality standards, including Forbes Travel Guide, and LQA requirements.
• Demonstrated success in driving operational excellence, financial performance, and guest satisfaction.
• Strong commercial acumen and experience in budgeting, forecasting, and cost management.
• Proven ability to lead, motivate, and develop multicultural teams and senior leaders.
• Excellent strategic thinking, leadership, communication, and decision-making skills.
• Extensive knowledge of hotel operations, quality assurance, and service excellence.
• Strong understanding of health, safety, security, and regulatory compliance.
• Previous experience in the Middle East luxury hospitality market is preferred.
• Fluency in English; additional languages are an advantage.