Information Technology Officer

About

Rotana is seeking an Information Technology Officer to monitor and support hotel IT hardware, systems and users. The role requires a degree in Information Technology, prior similar experience, knowledge of IT equipment and systems, English proficiency, troubleshooting ability, and the stated competencies.

How to apply

Apply online through the official advert page on Rotana Careers.

Responsibilities

• Monitor the operation and security of all computer hardware and ensure that it is functioning properly.
• Serve as the primary point of contact for the servicing and maintenance of computers, printers, and other IT equipment.
• Maintain sufficient inventory levels of office and computer supplies.
• Keep all hardware and software logs updated in accordance with departmental procedures.
• Maintain accurate documentation of hardware configurations and inventory.
• Maintain documentation related to the telephone system configuration and all MPT lines.
• Understand departmental working procedures and perform related tasks accordingly.
• Carry out repairs and maintenance of PCs, printers, telephones, interactive systems, key lock systems, and other IT equipment.
• Maintain and process user access requests and authorizations for relevant systems and applications.
• Respond to user requests and provide adequate technical support in a timely and professional manner.

Qualifications

• You should ideally have a degree in Information Technology and previous experience in a similar role, along with proven knowledge of the operation and maintenance of IT equipment and systems.
• A good command of English is essential, together with the ability to troubleshoot, identify faults, and rectify system or subsystem issues.
• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results