Information Communication Technology Officer

About

The Information Communication Technology Officer in the Directorate of Corporate Services, Information Communication Technology Department, will support users, ICT infrastructure, systems, software, cyber security, data privacy, backups and patch management. Applicants need a bachelor's degree in a specified ICT-related field or equivalent qualification, proficiency in computer applications, and the listed communication, interpersonal, report-writing and analytical skills. Job grade: IRA 7. Salary: Kes. 126,000p.m x 14,400– 226,800p.m.

How to apply

Submit biodata online by filling in the “IRA Job Application November 2026” form or by scanning the QR code. In addition, send a hard-copy duly signed application letter enclosing a Curriculum Vitae, copies of relevant academic and professional certificates, and a copy of National Identification Card; include current salary, telephone number, e-mail address, and names and addresses of three referees. Send by post or deliver it to the Insurance Regulatory Authority at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill; seal and mark it Confidential and indicate the job reference. Address it to: Commissioner of Insurance & Chief Executive Officer, Insurance Regulatory Authority, Zep-Re Place, P.O Box 43505-00100, Nairobi.

Responsibilities

• Assisting users in complying with the ICT Policies, Strategies, Standards and Procedures.
• Assisting in the ICT working tools, deliveries, setup and configurations and issuing.
• Undertaking the maintenance and support of ICT infrastructure, systems and software.
• Identifying ICT infrastructure and equipment due for replacement and disposal.
• Undertaking end-user training on use of ICT infrastructure, systems and software.
• Implementing cyber security controls and monitoring their effectiveness.
• Installing, configuring, updating and supporting computer hardware, end-point security, software and utilities, operating systems and applications.
• Documenting incidents, system errors and bugs and reporting to the concerned Information System administrators.
• Implementing and monitoring data privacy and cyber security controls.
• Undertaking end-user data backups and recovery.
• Undertaking patch management for end user software and applications.

Qualifications

• Bachelors degree in any of the following: Computer Science, Information Technology, Information Systems, Business Information Technology, Telecommunication Engineering or equivalent qualification from a recognized institution.
• Proficiency in computer applications.
• Communication skills.
• Interpersonal skills.
• Report writing skills.
• Analytical skills.