Housekeeping Coordinator

About

JW Marriott Hotel Nairobi is hiring a full-time Housekeeping Coordinator to support daily housekeeping operations, including room-status reporting, room assignments and coordination with other hotel departments. Preferred qualifications are a Diploma or Certificate in Hospitality Management or a related field and 1–2 years of housekeeping experience, preferably in a hotel or luxury-service environment. Reference: Job ID 26145339. Terms of service: Full Time. Duty station: JW Marriott Hotel Nairobi.

How to apply

Apply online through the official advert page on Marriott Careers.

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Responsibilities

• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update list of ‘Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
• Complete required Housekeeping paperwork.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Ensure adherence to quality expectations and standards.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.

Qualifications

• Education: Diploma or Certificate in Hospitality Management or a related field.
• Related Work Experience: Minimum of 1–2 years of experience in a housekeeping role.
• Experience: Preferably in a hotel or luxury service environment (4- or 5-Star hotel is highly desirable).