Head Of Business Operations

About

<p>Tayza Consulting on behalf a client in Events Management industry is looking Head Of Business Operations to Lead and streamline day-to-day operations so that every event is delivered on time, within budget and to a high standard, and give the CEO the structure and information needed to grow the business.</p>

Responsibilities

• Oversee day-to-day operations across sales handover, event delivery, procurement, transport and inventory
• Develop, document and enforce standard operating procedures and quality standards
• Set KPIs and produce weekly and monthly operations and performance reports for the CEO
• Manage operating budgets and event costings, working closely with finance
• Lead, coach and evaluate the operations team, including event coordinators and drivers
• Manage supplier and vendor relationships, contracts and rates
• Oversee décor, equipment and fleet management, including maintenance, insurance and replacement plans
• Protect the events company’s brand and client experience, and resolve escalations quickly
• Coordinate sales, events and finance so that bookings, payments and handovers run smoothly
• Identify operational risks and ensure compliance with health and safety, licensing and labour requirements
• Support the CEO with planning, forecasting and decision-making
• Plan staffing for peak seasons and lead recruitment and onboarding for operations roles

Qualifications

• Education: Bachelor’s degree; MBA is an advantage
• Field of study: Business Administration, Operations Management, Hospitality or Events Management
• Relevant experience: 4–5 years in operations or management within events, hospitality or a similar service business, including leading a team
• Certifications / licences: No mandatory licence; PMP / PRINCE2, event management certification, Lean Six Sigma or CPA(K) / ACCA is an advantage
• Languages: English and Kiswahili (spoken and written)