Growth Manager - SME Segment

About

The Growth Manager - SME Segment drives activation, engagement, retention, product penetration and revenue growth across LOOP's SME merchant portfolio. The role leads SME Growth Officers, develops retention and cross-selling strategies, manages partnerships, and reports portfolio performance and recommendations to leadership. It requires a relevant university degree and at least eight years' experience, including three years in senior commercial management within a fintech, bank, or telecommunications organisation. Number of posts: 1 Reference: 4162

How to apply

Apply online through the official NCBA Group SuccessFactors advert page.

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Responsibilities

• Build the LOOP SME business to deliver revenue and positive gross margins per the business plan across payment acceptance, collections, business payments and credit.
• Grow monthly recurring revenue and SME lifetime value by driving PDQ/POS and LOOP Till utilization, feature adoption, transaction frequency, payment volumes and average transaction values.
• Increase expansion revenue by cross-selling LOOPBIZ products: Overdraft, Term Loans, stock and invoice financing, Kilimax, e-commerce, digital invoicing, and supplier and bulk payments.
• Develop pricing and monetisation strategies that optimize SME unit economics across high-volume goods and variable, recurring service-fee models.
• Manage cost of goods sold for all SME product lines, ensuring efficiency.
• Deliver accurate weekly and monthly SME revenue reporting.
• With the commercial analyst, ecosystems, product team and Head of Payments, launch new SME products and revenue lines, e.g. multi-branch merchant capability, supplier and distributor settlement, recurring billing and working capital solutions.
• Implement an SME retention framework covering cross-sell models, revenue management plans, customer information tools, loyalty and rewards, and CVP enhancements.
• Segment the SME market by business type (goods, services), size and turnover, transaction profile, product penetration and lifecycle stage to target retention and growth initiatives.
• Execute SME business development, including partnerships with industry associations, distributors and supply chains, retail and hospitality chains, and healthcare and education networks.
• With marketing and product, research SME needs (collections, supplier and payroll payments, invoicing, receivables, inventory, working capital) and co-own the SME product roadmap.
• Account management: Manage relationships with SME-linked partners and suppliers, including ecosystem partners, aggregators and partner financial institutions.
• Grow: With the Grow/Credit team, offer SMEs existing and new credit products (OD, Term Loans, stock and invoice financing) that drive collections into the LOOP wallet, meet working capital needs and improve retention.
• Drive PDQ/POS and LOOP Till adoption and utilisation across SME outlets and branches for high-frequency digital acceptance.
• Execute churn-reduction strategies addressing seasonal demand, cash-flow gaps, delayed receivables, supplier payment delays and multi-branch reconciliation.

Qualifications

• University Degree in Business, Commerce, Finance, Economics, Computer Science, or related field.
• MBA or Master's degree in a business field is desirable.
• Customer Growth Management Nano Degree Certification is an added advantage.
• Digital Marketing Nano Degree Certification is desirable.
• At least 8 years of work experience, three of which should have been in a senior commercial management role within a Fintech, Bank, or Telecommunications organisation, with direct experience in Merchant lending, digital credit, or retail financial services growth.