Deployment Officer, SDE

About

MSF Eastern Africa is recruiting two Deployment Officers for its Single Data Entry (SDE) program. Based in Nairobi or Johannesburg, the role leads and coordinates field implementation of the SDE supply-chain data-entry solution, including readiness validation, user training, stakeholder engagement, reporting and post-deployment follow-up. The post requires frequent travel to field locations, up to 75% of the time. Job grade: HQ Grade 8. Salary: An annual salary of EUR 27,145 at HQ Grade 8 based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years. Terms of service: Up to Sept 2027 (with the possibility of renewal). Number of posts: 2. Reference: JOB0318. Duty station: MSF Eastern Africa office in Nairobi (Kenya), or Johannesburg (South Africa).

How to apply

Apply online through the official advert page on MSF Careers. Submit PDF documents containing a Letter of Motivation and a Curriculum Vitae (CV) in English. Applications sent directly to the technical-issues email will not be considered.

Responsibilities

• Send out, follow up on, and consolidate pre-deployment readiness checklists for target field missions and projects.
• Physically or remotely inspect site readiness based on specific location requirements (e.g., Pharmacies & Warehouses).
• Coordinate with field focal points to secure resource availability for upcoming deployment cycles.
• Execute on-site deployment activities, including user onboarding, Go-Live support, and immediate troubleshooting.
• Ensure missions are fully deployment-ready by bridging coordination between field leadership, IT, and supply teams.
• Facilitate local change management initiatives to actively drive stakeholder engagement and user buy-in.
• Support capacity transfer to field teams to enable autonomous post-deployment troubleshooting, progressively reducing central support reliance.
• Collaborate with training stakeholders to prepare localized training materials and pre-workshop checklists.
• Conduct high-impact in-person training and interactive webinars for various trainee demographics.
• Facilitate Training of Trainers (TOT) workshops to build autonomous, sustainable local capacity.
• Monitor user adoption metrics and address deployment resistance or localized blockers.
• Track and report key deployment KPIs to the Deployment manager, including time-to-deploy, adoption rates, error reduction, and user satisfaction.
• Capture lessons learned from field deployments and share with the Deployment manager for updates to the central deployment kit, tools, and user guidance.
• Ensure all deployment materials remain adapted to local mission contexts, infrastructure, and user profiles (connectivity, language, literacy).

Qualifications

• Degree in Supply Chain, Project Management, IT Systems, Pharmacy Stock/Warehouse management or related field.
• Relevant certifications (Training of Trainers, Change Management) are assets.
• At least 2 years of experience in project deployment, ideally within new digital tools in complex field environments.
• Strong MSF field experience in supply chain, logistics or pharma (minimum 1 year).
• Proven experience in conducting complex roll-outs and change management in challenging humanitarian settings.
• Fluent in English (written and spoken); French is essential.
• Spanish or Arabic an asset.
• Strong understanding of supply chain workflows, particularly stock management.
• Strong capacity building and knowledge transfer skills.
• Solid knowledge of deployment of IT solutions is an advantage.
• Familiarity with UniField, Isystock, or other MSF-relevant tools preferred.
• Highly Organized: Able to manage multiple locations in different phases of deployment in parallel.
• Agile Problem Solver: Strong troubleshooting abilities with ability to spot patterns to resolve challenges on the fly.
• Independent & Mobile: High flexibility to navigate various travel contexts independently with minimal assistance.
• Interpersonal dynamics: Strong influencing, negotiation, and cross-cultural communication skills tailored for matrixed, non-hierarchical environments.