Assistant Executive Housekeeper

About

Assists with daily shift operations for Housekeeping, Recreation/Health Club and, where applicable, Laundry. The role helps ensure guestrooms, public spaces and employee areas are clean and maintained, supports inspections and corrective action, and assists with guest and employee satisfaction while maintaining the operating budget. Requires a diploma or degree in a relevant field and 3 to 5 years' housekeeping management experience, preferably in a 5-star hotel. Reference: Job ID 26149552 Terms of service: Full Time Duty station: JW Marriott Hotel Nairobi

How to apply

Apply online through the official Marriott Careers advert page.

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Responsibilities

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Qualifications

• Diploma or Degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel.