Assistant Director, Corporate Communication & Public Relations

About

The Assistant Director, Corporate Communication & Public Relations in the Directorate of Corporate Services will develop and execute communication, media relations, customer service, stakeholder engagement, brand, research and corporate-event strategies. Appointment requires nine years of relevant experience, specified academic qualifications including a master's degree, customer-experience certification, professional membership, a leadership course and computer proficiency. Job grade: IRA 4 Salary: Kes. 245,000p.m x 23,571– 410,000p.m Duty station: Insurance Regulatory Authority at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill, Nairobi

How to apply

Submit biodata online by filling in the form provided in the link: IRA Job Application November 2026 Fill in form, or by scanning the QR code. In addition to the online submission, send hard-copy duly signed application letters enclosing a Curriculum Vitae, copies of relevant academic and professional certificates, and copy of National Identification Card. Include current salary, telephone number, e-mail address, and names and addresses of three (3) referees familiar with the applicant's professional background and experience. Address hard-copy applications to the Commissioner of Insurance & Chief Executive Officer, Insurance Regulatory Authority, Zep-Re Place, P.O Box 43505-00100, Nairobi; send by post or deliver to the Insurance Regulatory Authority at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill. Applications should be sealed, marked Confidential and indicate the job reference.

Responsibilities

• Developing and executing Communication Strategies and programs to support business decisions and overall implementation of the Strategic Plan to enable the Authority respond and address its internal and external stakeholders’ needs and expectations.
• Developing and providing guidance in the implementation of a media relations strategy for use across all media platforms in furtherance of the Authority’s mandate.
• Developing guidelines and facilitate research in service delivery and innovative customer service initiatives.
• Coordinating the development, implementation and review of the Authority’s customer service delivery charter.
• Review complaints, inquiries, compliments and action.
• Ensuring implementation of customer relations management systems and reviews using CRM programs.
• Analysing customer statistics, complaints, compliments, inquiries and submit monthly reports.
• Conducting annual customer satisfaction surveys.
• Supervising the implementation of customer relations strategies.
• Developing and guiding in the implementation of crisis communication plans and procedures for enhance and positive reputation and corporate image.
• Identifying and developing proposals to undertake research in corporate communication.
• Developing and implementing strategies aimed at promoting the IRA brand through implementation of Corporate Social Responsibility.
• Formulating content development, management, and dissemination for traditional and digital media channels for increased and sustained brand positioning, publicity, and robust stakeholder engagement.
• Formulating and managing the implementation of the Authority’s advertisements, media and publicity campaigns across various platforms and media for enhanced brand value, reputation, visibility, and sustained stakeholder engagement.
• Preparing and implementing the Stakeholder Engagement strategy to guide in lobbying and advocacy programs

Qualifications

• Nine (9) years’ cumulative relevant work experience, three (3) of which should have been at the grade of Principal Corporate & Public Relations Officer.
• Bachelor’s degree in any of the following: Communication, Journalism, Public Relations or equivalent qualification from a recognized institution.
• OR Bachelor’s degree in any of the Social Sciences plus a Diploma in any of the following: Journalism, Communication, Public Relations or equivalent qualification from a recognized institution.
• Master’s degree in any of the following; Journalism, Communication, Public Relations, Marketing or equivalent qualification from a recognised institution.
• Certification in customer experience or its equivalent from a recognized institution.
• Membership to a relevant professional body in good standing.
• Leadership Course lasting not less than (4) weeks from a recognised institution.
• Proficiency in computer applications.
• Communication skills.
• Interpersonal skills.
• Report writing skills.
• Presentation skills.
• Conflict Management.