Relationship Manager - SME

About

The role is responsible for achieving business growth in the SME segment. The role holder manages a portfolio of accounts, generates leads, cross-sells bank products, builds customer relationships and maintains account information. Applicants need a business-related university degree and at least five years' banking experience, including three years handling SME customers.

How to apply

Apply online through the official advert page on Gulf African Bank's careers portal. Complete and submit the form and attach a CV (maximum file size: 16 MB). The form states that applicants submit an application form, cover letter and curriculum vitae.

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Responsibilities

• To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation.
• Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
• To ensure acquisition of customers to digital channels.
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity.
• Grow SME customer portfolio size (Product per customer, non-funded income, deposits and assets) by deepening existing customer relationships.
• Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
• Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs.
• Ensure customers are notified of maturing fixed deposits for appropriate action and encourage retention.
• Assist in resolving client queries in a timely and appropriate manner.
• Assist in collaborating with product specialists, to deliver effective customer solutions.
• Ensure fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment.
• Assist in growth of given portfolio through the use of desired channels such as the SME Business Hubs/ digital platforms i.e. B2 B.
• Prepares and submits all reports may prepare management reports summarizing individual and team loan activity.
• Ensure all customers are on-boarded on a digital platform i.e. Gab Pesa, Internet banking.
• Ensure Product Per Customer of 5 across the portfolio.

Qualifications

• University degree in a business-related field.
• Professional qualifications an added advantage.
• Minimum 5 years of experience in banking, with at least 3 years handling SME.
• Excellent sales and business development skills.
• Relationship management and interpersonal skills.
• Financial and analytical skills.
• Communication skills.
• Problem solving skills and decision-making ability.