International Freight Forwarding Operator (IFF Operator) - Sea Imports Local

About

Reporting to the IFF Operation Supervisor, the successful candidate will handle client operational relationships, manage file processing, and alert management on operational issues. The role requires a Diploma in Clearing and Forwarding and three years' experience in Clearing and Forwarding; an East Africa Freight Forwarding Practicing Certificate is an added advantage. Terms of service: Permanent. Duty station: Nairobi.

How to apply

Apply online through the official AGL transport & logistics Career website advert page.

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Responsibilities

• Handle day-to-day operational relationship with the client.
• Receive the orders from the client.
• Request for missing documentation and more detailed instructions, if necessary, from the client.
• Inform the client of the files processing progress.
• Manage the file processing.
• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.
• Regularly archive the files (physically & electronically).
• Ensure that client files have all the required attachments and copies of these maintained on file.
• Alert/Inform Management.
• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

Qualifications

• Diploma in Clearing and Forwarding.
• 3 years' experience in Clearing and Forwarding.
• East Africa Freight Forwarding Practicing Certificate will be an added advantage.