Housekeeping Coordinator

About

The Housekeeping Coordinator will coordinate daily housekeeping activities, including room status reporting, cleaning priorities, room assignments, and liaison with Housekeeping, Engineering, Front Office, and Laundry. The role requires a Diploma or Certificate in Hospitality Management or a related field and 1–2 years' housekeeping experience, preferably in a hotel or luxury service environment. Reference: Job ID 26145339. Terms of service: Full Time. Duty station: JW Marriott Hotel Nairobi.

How to apply

Apply online through the official advert page on Marriott Careers.

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Responsibilities

• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update list of ‘Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
• Complete required Housekeeping paperwork.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Ensure adherence to quality expectations and standards.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.

Qualifications

• Education: Diploma or Certificate in Hospitality Management or a related field.
• Related Work Experience: Minimum of 1–2 years of experience in a housekeeping role.
• Experience: Preferably in a hotel or luxury service environment (4- or 5-Star hotel is highly desirable).