Guest Experience Expert - Front Desk Agent

About

The Guest Experience Expert delivers services that guide guests throughout their stay, including processing operational needs, addressing requests, completing reports and sharing local-area highlights. The role requires a Degree or Diploma in Hospitality Management or related field and 1–2 years of Front Office experience, preferably in a hotel or luxury service environment. Reference: Job ID 26144485. Terms of service: Full Time. Duty station: JW Marriott Hotel Nairobi.

How to apply

Apply online through the official advert page on Marriott Careers.

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Responsibilities

• Build an experience that is memorable and unique.
• Take the initiative to deliver a wide range of services that guide guests through their entire stay.
• Process operational needs.
• Address guest requests.
• Complete reports.
• Share the highlights of the local area.
• Create a safe work place.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Ensure your uniform, personal appearance, and communications are professional.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested.

Qualifications

• Education: Degree or Diploma in Hospitality Management or a related field.
• Related Work Experience: Minimum of 1–2 years of experience in Front Office role.
• Experience: Preferably in a hotel or luxury service environment (5-Star hotel is highly desirable).