General Manager

About

The General Manager will lead Gamra by Mantis, an experiential mountain resort in the Al-Baha region, with accountability for strategic direction, commercial success, operations and financial management. The role requires a visible, hands-on and commercially astute hospitality leader to lead the Executive Committee, develop local talent and ensure alignment with Mantis and Accor standards. A bachelor's degree in a relevant discipline and at least 15 years of hospitality experience are required. Job type: Permanent. Reference: REF7125N. Duty station: Al Bahah, Saudi Arabia.

How to apply

Apply online through the official advert page on Accor Careers.

Responsibilities

• Develop and execute the property's short and long term strategic plans in alignment with owner and Mantis objectives.
• Lead the Executive Committee and establish a clear direction, priorities and performance expectations for all departments.
• Foster a high-performance culture built around accountability, collaboration, innovation and guest-centricity.
• Champion the Mantis brand values and sustainability philosophy throughout the employee and guest journeys.
• Lead change and continuous improvement initiatives, ensuring that business priorities are translated into practical departmental action.
• Build, lead and develop a capable, engaged and accountable Executive Committee and wider team.
• Coach and mentor Department Heads, strengthening their leadership capability and ownership of departmental performance.
• Ensure Department Heads take responsibility for recruitment, induction, training, performance management, employee engagement and development within their respective departments, supported by People & Culture.
• Establish succession plans and leadership development pathways for key positions.
• Promote a positive, respectful and inclusive workplace culture, with high standards of professional conduct and employee wellbeing.
• Ensure effective workforce planning, productivity and compliance with applicable local employment requirements and workforce localisation objectives.
• Maintain strong relationships with ownership representatives, Mantis leadership and corporate teams, government authorities, tourism bodies, local businesses and community stakeholders.
• Serve as the key spokesperson and ambassador for the resort, representing Gamra professionally within the local market and wider hospitality industry.
• Build constructive relationships with relevant suppliers, partners and service providers to support the effective operation and development of the resort.
• Drive overall commercial performance across accommodation, food and beverage, and other revenue streams.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, Tourism Management or a related discipline.
• Postgraduate qualification or executive leadership programme is advantageous.
• Minimum 15 years of hospitality experience.
• Minimum 3 to 5 years in a General Manager role within a resort, lifestyle hotel, experiential tourism destination or international hospitality brand.
• Demonstrated experience leading a multi-disciplinary Executive Committee and managing departmental performance through HODs.
• Experience operating in remote, destination-led or developing resort environments is highly advantageous.
• Previous experience in Saudi Arabia or the wider Middle East/GCC is strongly preferred.
• Experience in resort openings, operational transitions, business improvement or property repositioning will be an advantage.
• Demonstrated success in owner relations, commercial leadership, financial performance management and team development.
• Proven expertise in commercial management, revenue strategy, budgeting, forecasting and financial analysis.
• Strong understanding of operational standards, service delivery, quality assurance, risk management and asset stewardship.
• Inspirational, visible and people-focused leader with high emotional intelligence, sound judgement and the ability to build trust.
• Demonstrated ability to set clear expectations, delegate effectively, coach leaders and hold teams accountable.
• Culturally aware and adaptable, with the ability to lead multicultural teams and build effective relationships in the Saudi business environment.
• Entrepreneurial mindset, with the ability to identify opportunities and develop a distinctive destination proposition.