Counselling Officer II

About

The Counselling Officer II will provide professional psychosocial support to external clients affected by police victimization and to staff members. The role is in the Counselling Services Department within the Directorate of Complaints Management and Counselling Services and requires a relevant bachelor's degree, professional-body membership, a valid practising licence, and computer proficiency. Job grade: IPOA 9 Salary: Consolidated salary Ksh. 90,000 – 130,000 Number of posts: 1 Post Reference: IPOA/HR/22/2026 Duty station: Headquarters/ Nairobi/ Regional Offices

How to apply

Submit the application online through the Careers portal on the IPOA website at https://www.ipoa.go.ke/ipoa/careers. No physical applications will be accepted. Detailed job description and specification are available at https://www.ipoa.go.ke/ipoa/careers. Successful applicants must meet the requirements of Chapter Six of the Constitution of Kenya 2010 and provide clearance certificates from HELB, EACC, CRB, KRA and DCI.

Responsibilities

• Supporting the implementation of policies, strategies, guidelines, plans, standards, tools and procedures pertaining to Counselling Services;
• Updating records in the counselling department;
• Collecting and collating data for developing internal and external reports for counselling services;
• Assessing clients' psychological status for appropriate action and recommendations;
• Providing psychosocial services to complainants and their families, witnesses and survivors following police action or inaction;
• Providing psychosocial services to staff; and
• Participating in the case intake committee.

Qualifications

• Bachelor’s Degree in Counselling, Psychology or equivalent qualifications from a recognized institution;
• Membership to a relevant and recognized professional body;
• Valid practicing license issued by the Counsellors and Psychologists Board;
• Proficiency in computer applications.