Complaints Management Officer II

About

The Independent Policing Oversight Authority seeks to recruit Kenyan citizens for three Complaints Management Officer II positions in the Complaints Management and Counselling Services Directorate. The role receives, sorts and processes complaints on police misconduct. Applicants require a relevant bachelor's degree and proficiency in computer applications. Job grade: IPOA 9 Salary: Consolidated salary KSh. 90,000 – 130,000 Number of posts: 3 Posts Reference: IPOA/HR/17/2026 Duty station: Headquarters / Nairobi / Regional Offices

How to apply

Submit an application online through the Careers portal on the IPOA website at https://www.ipoa.go.ke/ipoa/careers. No physical applications will be accepted. Detailed job description and specification are available at https://www.ipoa.go.ke/ipoa/careers.

Responsibilities

• Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management.
• Receiving, documenting and processing complaints.
• Updating records of all complaints received and processed.
• Participating in inquiries into complaints of police misconduct.
• Participating in complaints management review meetings.
• Implementing the recommendations of the Internal Case Intake Committee.
• Collecting and collating data for internal and external reports on complaints management.
• Implementing risk mitigation measures.
• Providing feedback to the complainants on the status of complaints.

Qualifications

• Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution.
• Proficiency in Computer Application.
• Successful applicants must meet the requirements of Chapter Six of the Constitution of Kenya 2010 and provide clearance certificate from HELB, EACC, CRB, KRA and DCI.