Care Officer

About

Responsible for care facilitation, cost containment and call centre reachability. The role requires a Diploma in Nursing or Clinical Medicine and two years of relevant experience in care management, medical claims and call centre work.

How to apply

Apply online through the official CIC Group career page. Complete the required first name, last name, email address, phone, address and human check fields, and attach or paste a resume. Accepted resume formats are .pdf, .doc, .docx, .odt, .txt or .rtf, with a 5MB limit.

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Responsibilities

• Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
• Monitor cost, average length of stay on inpatient cases.
• Issue guidance on pre-authorized optical, dental and scheduled procedures.
• Conduct hospital visits whenever the insured members are hospitalized.
• Respond to stakeholder inquiries on cases involving medical care management.
• Receive and respond to medical emergency lines and ensure 24-hour coverage.
• Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time.
• Facilitate referrals and medical evacuations when need be.
• Monitor benefits utilization and share timely updates to the stakeholders.
• Prepare and share timely reports as may be guided.

Qualifications

• Minimum Qualification - Diploma in Nursing or Clinical Medicine.
• Experience Required: Two years of relevant experience in Care Management, medical claims and call centre.