Business Performance & Analytics Lead

About

Reporting to the Director, Special Projects, the role holder will provide reliable, timely and actionable performance intelligence to support transformation initiatives and management decision-making. The role has responsibility for sales activity, pipeline, productivity, performance measurement, forecasting, dashboards and performance analytics, and will establish the data, measurement and analytical architecture needed to assess performance and transformation results.

How to apply

Strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for. Upload a resume/CV and certificate in one PDF file.

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Responsibilities

• Establish performance baselines against which transformation initiatives and business performance can be measured.
• Define appropriate lead and lag indicators for key performance areas.
• Develop performance-measurement frameworks aligned to strategic and transformation objectives.
• Establish standard definitions, calculation methodologies and data sources for key sales and business KPIs.
• Promote consistency, accuracy and integrity of performance data across the Group.
• Identify data-quality issues and work with relevant stakeholders to resolve them.
• Monitor performance trends and highlight emerging risks, opportunities and areas requiring management attention.
• Working closely with Business Excellence and IT/Digital, lead the business requirements and performance logic for the Sales Activity & Performance Dashboard, covering, as relevant:
• Ensure that dashboards provide actionable management information rather than simply presenting data.
• Establish appropriate refresh frequencies, definitions and controls for critical performance information.
• Analyse performance data to identify trends, relationships, anomalies and underlying drivers.
• Investigate differences in performance across branches, teams, products and sales channels.
• Analyse the relationship between sales activities and commercial outcomes.
• Identify where opportunities are being lost or delayed within the sales pipeline.
• Analyse product growth and decline and identify relevant performance drivers.

Qualifications

• Bachelor’s degree in Statistics, Mathematics, Actuarial Science, Economics, Finance, Business Analytics, Data Analytics, Computer Science, Engineering or a related discipline.
• 5–8 years’ relevant experience in business intelligence, performance analytics, management information, commercial analytics, data analysis or business performance management.
• Advanced Excel capability.
• Strong practical experience with Power BI or an equivalent business-intelligence platform.
• Strong analytical, communication and executive-presentation capabilities.
• Master’s degree in Business Analytics, Data Analytics, Economics, Finance, MBA or a related field.
• Power BI certification.
• SQL or other data-querying capability.
• Python or R capability.
• Experience in sales or commercial analytics.
• Experience working with CRM systems and sales data.
• Experience designing and implementing executive dashboards.
• Strong analytical and critical thinking.
• Excellent data interpretation and quantitative reasoning.
• Strong business and commercial acumen.