Excellent communication skills.Strong customer service and sales skills.Ability to receive and handle calls professionally.Team CollaborationQuickly learn software functionality & confidently demonstrate solutions to customers
About
Looking for a fluent and confident sales lady with experience in telesales and handling incoming calls
Responsibilities
Conduct outbound prospecting through calls, email, WhatsApp, LinkedIn, referrals, networking and physical client visits where appropriate.
Engage healthcare decision-makers, including facility owners, administrators, finance teams, operations managers and other relevant stakeholders.
Understand prospective clients' operational challenges and position the software according to their needs.
Respond promptly to leads generated through the website, social media, referrals, campaigns, WhatsApp and telephone inquiries.
Maintain accurate records of prospects and opportunities within the company's CRM or sales tracking system.
Answer incoming customer and prospect calls professionally and courteously.
Respond to WhatsApp inquiries within the company's expected response times.
Understand the purpose of each inquiry before providing information or directing the customer appropriately.
Explain software products, features, pricing and processes in clear, non-technical language.
Qualify sales inquiries received through WhatsApp and telephone.
Schedule demonstrations, meetings and follow-up calls with qualified prospects.
Maintain professional written communication across WhatsApp and other messaging channels.
Follow up with prospects who have requested additional information, quotations or demonstrations.
Escalate technical or support-related matters to the appropriate team while maintaining ownership of customer communication.
Maintain proper records of important customer conversations and agreed next actions.
Answer product-related questions accurately and coordinate with technical teams where additional clarification is required.
Gather feedback from prospects and communicate recurring requirements to management and product teams.
Prepare weekly and monthly reports covering leads, calls, meetings, demonstrations, proposals and closed business.
Maintain accurate CRM records and sales notes.
Monitor sales targets and identify corrective actions where performance is below expectations.
Gather information on healthcare technology trends, customer requirements and competitor activities.
Qualifications
Diploma or Certificate in Sales & Marketing, Business Administration, Customer Service, or a related field.
Minimum of 1–2 years of experience in telesales, customer service, call centre operations, or a related sales role.
Experience communicating with customers through telephone, WhatsApp, email and face-to-face meetings.
Familiarity with CRM systems and structured sales reporting is desirable