RELATIONSHIP OFFICER

About

The primary purpose of this role is to grow the company's loan portfolio through effective client acquisition, relationship management, loan monitoring, collections, and responsible credit management. The role also ensures strong customer satisfaction while maintaining healthy repayment rates and minimizing portfolio risk

Responsibilities

• MARKETING- Identifying both prospective and existing clients needs then march them with the solutions we provide to grow the business through • New client’s acquisition
• Repeat purchase by existing clients
• Cross selling of company products to our clients
• Collecting client feedback for process and product improvement • The KPI for this is disbursing minimum 70 loans monthly.
• LOAN MONITORING AND COLLECTIONS- Take a keen interest in our client’s business to support their growth and ensure timely loans repayment by • Properly educating the clients on our product terms and conditions • Properly educating the clients on the benefits of a good repayment history • Aligning client’s repayment with good business days •
• Creating a culture where late repayments are unacceptable •
• The KPI for this 90% collection of dues and 90% monthly collection rate.
• DELINQUENCY MANAGEMENT- Keep our risk exposure at the minimum company acceptable levels by
• Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability
• Analyzing business activities to identify and avoid funding high risk ones • Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure
• Continue with collection efforts until loans are fully recovered • The KPI for this is a maximum 20% PAR.
• CUSTOMER SERVICE- Build a good self and company reputation to grow customer loyalty by
• Always ensuring you have polished first contacts/impressions with clients • Being respectful and diligent when dealing with people
• Keeping promises
• Being effective in handling customer complains
• The KPI for this is a 70% client retention rate.

Qualifications

• Diploma/degree in Business Administration, Finance, Economics or related field.
• Business Administration, Marketing, Sales, Finance, Commerce, Relationship Management or related field
• 5+ years experience.
• 1-3 years experience in microfinance, banking, lending, sales, & financial services.
• Relationship Management, Sales, Marketing, Customer Service, Banking/Finance, or a related professional qualification
• Excellent English; knowledge of additional local languages is an advantage