Customer Support Sales Executive

About

Position: Customer Support Sales Executive Duty Time: 10 hours per day Location: Work from home Requirements: Experience: Minimum 2 years in customer support or a customer-facing role. Skills: Strong communication and interpersonal skills. Ability to remain calm under pressure and handle challenging situations. Proficiency with CRM software and other customer service tools. Shifts: Candidates must be flexible to work in morning and evening shifts as per business needs. Application Process: Interested candidates should submit their resumes along with a cover letter highlighting their relevant experience or please share your CV

Responsibilities

• Key Responsibilities:
• Customer Interaction & Support:
• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Understand customer needs and provide appropriate solutions.
• Communicate effectively to resolve complaints and provide product/service information.
• Maintain accurate records of customer interactions and transactions.
• Troubleshooting & Problem Solving:
• Diagnose and resolve technical issues or service-related problems.
• Provide guidance on product setup and usage.
• Escalate unresolved issues to appropriate internal teams.
• Documentation & Reporting:
• Document customer interactions and maintain comprehensive case records.
• Prepare and present reports on customer support activities and trends.
• Monitor key performance indicators (KPIs) such as resolution time and customer satisfaction scores.
• Training & Development:
• Assist in training new support staff on company policies and product knowledge.
• Stay updated with new product features and industry trends.
• Participate in continuous training sessions to enhance skills.
• Policy Adherence:
• Ensure all customer interactions comply with company policies and standards.
• Uphold data privacy regulations and safeguard customer information.
• Requirements:

Qualifications

• Education: Bachelor's degree preferred.